If you need help navigating our web site, or have questions regarding ordering, delivery, etc., please refer to this section first. If your question is not answered here, please email us at firstname.lastname@example.org
We are required to charge sales tax on all orders shipped to addresses in Massachusetts, US only. No tax will be charged on orders shipped outside the state of Massachusetts, US.
We offer shipping via UPS Ground. Most orders are delivered within 3-5 business days via UPS Ground. Please email us if you would like your order shipped 2-day or 1-day keeping in mind that oversize items could cost over $100 to ship for overnight delivery. Some items ship directly from the manufacturer and may take up to 2 weeks for delivery. These items only ship Ground. Please be aware when requesting 2-day or Overnight delivery that orders may not ship until the day after the order is placed.
Shipping costs are based on actual weight, and, if oversize, the dimensional weight of the item(s) purchased. Products are shipped from several different locations across the country, which helps keep shipping costs lower.
Refusal Of Delivery
If parcels are refused, original and return shipping charges will be charged to your original form of payment.
We do accept international orders. We use UPS Worldwide Saver for international shipments.
Shipments To Canada
We do ship to Canada. You must select UPS Standard To Canada as your shipping method
. If you mistakenly choose a domestic shipping method we will adjust your order accordingly. Please be aware all customs handling fees, duties and/or taxes are the responsibility of the receiver. We cannot determine in advance what these charges will be. Please contact your local customs office to determine the customs costs. UPS Standard To Canada is the only method used for shipments to Canada.
All returns and exchanges must be received within 30 days of the date of purchase, and the product must be returned in its original packaging, in "as new" and re-salable condition. We regret that we cannot accept returns or exchanges on used products, special orders or customized merchandise. Jocks and undergarments are not returnable or exchangeable for any reason.
There is NO restocking fee whether you return for credit or return for exchange. We want you to be completely satisfied. We will process your refund within 7 days of receipt. Please allow up to 2 billing cycles for the credit to appear on your credit card statement. When returning an item we recommend you use either Fedex Ground or UPS Ground so that you get a tracking number with your shipment.
Unfortunately we are unable to refund shipping costs on your return unless the error was ours. However if you are returning an item because of an error we made we will send a pre-paid shipping label for return.
Shipping costs for returning merchandise are the customer's responsibility unless there was an error on our part.Exchanges:
We understand that sometimes products need to be exchanged for a different size. You will not be charged a restocking fee when making an exchange, but will be charged the cost of shipping for the replacement product being sent back to you. We recommend that you reorder your new size or product now, and then return your incorrect size to us for a credit. The benefit of this method is that your new order will ship immediately and a refund issued when return is received.
No returns will be accepted without authorization. Simply email us at Service@PlayParachutes.com
and we will provide you with a Return Authorization Number(RMA#).
We accept Visa, Mastercard, American Express, and Discover credit cards. We also accept PayPal. If paying by check or money order please make payable to Street Hockey King
. Checks made payable to Play Parachutes can not be processed and will be returned. We will not ship orders until checks have cleared.
It is the policy of Street Hockey King, and Play Parachutes, to keep your email address and any other information we may receive about you completely private. We do not sell or share our customer information with anyone.
Your credit card information is transferred to us using Yahoo's secure servers, and is automatically deleted from our system after our business is concluded.
We take privacy and security measures very seriously. To protect you from the risk of credit card fraud and abuse, we verify all billing addresses with the issuing bank. We will not process an order for which we cannot verify the billing address for the card being used. Please make sure correct information is provided. Your credit card information is transferred to us using Yahoo's secure servers, and is automatically deleted from our system after our business is concluded.